CatLost, the owner and provider of this Website. Taiga Apps trading as CatLost takes the privacy
collected by us or provided by you in relation to your use of the Website.
Definitions and interpretation
Data collectively all information that you submit to Taiga Apps trading as CatLost via the
Website. This definition incorporates, where applicable, the definitions provided in
the Data Protection Laws;
any applicable law relating to the processing of personal Data, including but not
limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any
national implementing laws, regulations and secondary legislation, for as long as the
GDPR is effective in the UK;
GDPR the General Data Protection Regulation (EU) 2016/679;
we or us
Taiga Apps trading as CatLost, a company incorporated in England and Wales with
registered number 11196431 whose registered office is at Kemp House, 160 City
Road, London, EC1V 2NX;
any third party that accesses the Website and is not either (i) employed by Taiga
Apps trading as CatLost and acting in the course of their employment or (ii) engaged
as a consultant or otherwise providing services to Taiga Apps trading as CatLost and
accessing the Website in connection with the provision of such services; and
Website the website that you are currently using, www.catlost.com, and any sub-domains of
this site unless expressly excluded by their own terms and conditions.
the singular includes the plural and vice versa;
references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses,
a reference to a person includes firms, companies, government entities, trusts and
"including" is understood to mean "including without limitation";
reference to any statutory provision includes any modification or amendment of it;
with respect to this Website. It does not extend to any websites that can be accessed from this
Website including, but not limited to, any links we may provide to social media websites.
For purposes of the applicable Data Protection Laws, Taiga Apps trading as CatLost is the
"data controller". This means that Taiga Apps trading as CatLost determines the purposes for
which, and the manner in which, your Data is processed.
We may collect the following Data, which includes personal Data, from you:
contact Information such as email addresses and telephone numbers;
demographic information such as postcode, preferences and interests;
financial information such as credit / debit card numbers;
Pet profile information uploaded by user;
How we collect Data
We collect Data in the following ways:
data is given to us by you; and
data is collected automatically.
Data that is given to us by you
Taiga Apps trading as CatLost will collect your Data in a number of ways, for example:
when you contact us through the Website, by telephone, post, e-mail or through any other
when you register with us and set up an account to receive our products/services;
when you enter a competition or promotion through a social media channel;
when you make payments to us, through this Website or otherwise;
when you elect to receive marketing communications from us;
when you use our services;
Data that is collected automatically
To the extent that you access the Website, we will collect your Data automatically, for
we automatically collect some information about your visit to the Website. This
information helps us to make improvements to Website content and navigation, and
includes your IP address, the date, times and frequency with which you access the
Website and the way you use and interact with its content.
Our use of Data
Any or all of the above Data may be required by us from time to time in order to provide you
with the best possible service and experience when using our Website. Specifically, Data may
be used by us for the following reasons:
internal record keeping;
improvement of our products / services;
transmission by email of marketing materials that may be of interest to you;
contact for market research purposes which may be done using email, telephone, fax or
mail. Such information may be used to customise or update the Website;
We may use your Data for the above purposes if we deem it necessary to do so for our
legitimate interests. If you are not satisfied with this, you have the right to object in certain
circumstances (see the section headed "Your rights" below).
For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an
opt-in or soft-opt-in:
soft opt-in consent is a specific type of consent which applies when you have previously
engaged with us (for example, you contact us to ask us for more details about a particular
product/service, and we are marketing similar products/services). Under "soft opt-in"
consent, we will take your consent as given unless you opt-out.
for other types of e-marketing, we are required to obtain your explicit consent; that is,
you need to take positive and affirmative action when consenting by, for example,
checking a tick box that we'll provide.
if you are not satisfied about our approach to marketing, you have the right to withdraw
consent at any time. To find out how to withdraw your consent, see the section headed
"Your rights" below.
When you register with us and set up an account to receive our services, the legal basis for this
processing is the performance of a contract between you and us and/or taking steps, at your
request, to enter into such a contract.
Who we share Data with
We may share your Data with the following groups of people for the following reasons:
any of our group companies or affiliates - to share and engage Missing Pet information
over a wider community support network of Doglost volunteers to increase the recovery
success rate for missing and found pets.;
our employees, agents and/or professional advisors - demographics to obtain advice on
marketing and improving the service;
third party payment providers who process payments made over the Website - to enable
third party payment providers to process user payments and refunds;
relevant authorities - to facilitate the detection and recovery of stolen pets;
Keeping Data secure
We will use technical and organisational measures to safeguard your Data, for example:
We will use technical and organisational measures to safeguard your Data, for example:
access to your account is controlled by a password and a user name that is unique to you.
we store your Data on secure servers.
payment details are encrypted using SSL technology (typically you will see a lock icon or
green address bar (or both) in your browser when we use this technology.
Technical and organisational measures include measures to deal with any suspected data
breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us
know immediately by contacting us via this e-mail address: firstname.lastname@example.org.
If you want detailed information from Get Safe Online on how to protect your information and
your computers and devices against fraud, identity theft, viruses and many other online
problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM
Government and leading businesses.
Unless a longer retention period is required or permitted by law, we will only hold your Data
until you request that the Data be deleted.
Even if we delete your Data, it may persist on backup or archival media for legal, tax or
You have the following rights in relation to your Data:
Right to access - the right to request (i) copies of the information we hold about you at
any time, or (ii) that we modify, update or delete such information. If we provide you
with access to the information we hold about you, we will not charge you for this, unless
your request is "manifestly unfounded or excessive." Where we are legally permitted to
do so, we may refuse your request. If we refuse your request, we will tell you the reasons
Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
Right to erase - the right to request that we delete or remove your Data from our
Right to restrict our use of your Data - the right to "block" us from using your Data or
limit the way in which we can use it.
Right to data portability - the right to request that we move, copy or transfer your Data.
Right to object - the right to object to our use of your Data including where we use it for
our legitimate interests.
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the
processing of your Data (where consent is our legal basis for processing your Data), please
contact us via this e-mail address: email@example.com.
If you are not satisfied with the way a complaint you make in relation to your Data is handled
by us, you may be able to refer your complaint to the relevant data protection authority. For
the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be
found on their website at https://ico.org.uk/.
It is important that the Data we hold about you is accurate and current. Please keep us
informed if your Data changes during the period for which we hold it.
Links to other websites
This Website may, from time to time, provide links to other websites. We have no control over
statement of other websites prior to using them.
Changes of business ownership and control
Taiga Apps trading as CatLost may, from time to time, expand or reduce our business and this
may involve the sale and/or the transfer of control of all or part of Taiga Apps trading as
CatLost. Data provided by Users will, where it is relevant to any part of our business so
transferred, be transferred along with that part and the new owner or newly controlling party
which it was originally supplied to us.
We may also disclose Data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.
any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the
extent required, be deemed to be deleted, and the validity and enforceability of the other
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or
remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and
Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of
the English and Welsh courts.
deem necessary from time to time or as may be required by law. Any changes will be
immediately posted on the Website and you are deemed to have accepted the terms of the
You may contact Taiga Apps trading as CatLost by email at firstname.lastname@example.org.
01 January 2019